What makes us different than other dog daycare and boarding facilities? While there are many differences we were founded to focus on, transparency is one of the biggest ones. Transparency is key when it comes to pet care, because it’s important to feel comfortable and informed about your best furriend. Pets are like family members and it’s disheartening to hear what sometimes happens behind closed doors at other facilities.
If you watch the news stories about other pet care facilities when they have incidents, you might notice that when something bad happens, it always seems to be in an area that’s off camera or the cameras stopped at just the wrong time. We have a policy of no closed doors and no rooms without cameras, plus our cameras never stop rolling. We can always review footage when an incident occurs, so that we can carefully evaluate what went wrong. You may notice that the front of our building also has a bunch of big, open windows.
We also perform all of our social evaluations in front of everyone. We are not doing anything that we need to hide or be ashamed of doing. We let you watch the whole time and we’re happy to talk about why we do what we’re doing throughout the process. Our members actually love to come play during social evals, because they’re so excited to meet the new pack members. We think that that speaks to the volume of trust they have with us and what we are doing.
Because we’re an open door facility, we don’t keep pet parents out of the loop. Some businesses only allow curb pickups and don’t want their human clients to see the conditions of their crates, play areas, and more. This may be due to poor supervision (some rely only on cameras), lack of hygiene, and anything else they’d want to hide. We don’t have anything to hide. Everything we have at the park was specially chosen for dog safety and comfort. Every detail from our play-friendly floors to our non-abrasive cleaning products and our dog incident tools are chosen carefully.
We’re also happy to display how we treat all dogs at our facility, including those here for boarding, who get to enjoy plenty of play time, affection, indoor and outdoor space, and more. They’re never kept in their crates for long periods of time, and NEVER all day, like some facilities do. They’re only used for breaks and when wanted by the dog.
Because of our transparency, we do have some negative reviews about our social evals. These are based on preexisting fears from the humans involved, and they usually occur when the dog is more nervous. In this case, we say they’re in need of “park readiness.” This just means that we will work to meet a nervous dog where they’re at, going slow to ensure a comfortable introduction to the team and the pack. We don’t believe in fully turning a dog away if they don’t fit the mold. When working on park readiness, our team will help your dog settle in, giving them more time to adjust and what they need to feel comfortable before joining our park as a member.
We’re the most proud of the pawrents of our readiness dogs, because they love their dogs enough to give them the extra care they need. They agree not to force them to be comfortable before they are ready, or to give up on them socializing properly.
If you have any questions about our facility, please get in touch to ask! We’re also open to tours for anyone curious about learning more.
